by Lolitz Estrellado Lipa City - Department of Trade and Industry (DTI) Batangas OIC Provincial Director Marissa Argente cited the eight...
by Lolitz Estrellado
Lipa City - Department of Trade and Industry (DTI) Batangas OIC Provincial Director Marissa Argente cited the eight (8) basic consumer rights and her agency’s mandates during the Kapihan sa PIA held last Wednesday, November 16, 2016 at the Conference Room, DTI Batangas Provincial Office based in this city, and was hosted by Ms. Baby P. De Castro, PIA Provincial Officer.
Argente first explained, “Ang mandato po ng DTI, unang una ay pangalagaan ang ating mamimili consumer’s welfare protection, then educate consumers about their rights, monitor prices of goods and products in the market, at pasiglahin po ang negosyo. We have to empower the consumers by educating them about their rights. May karapatan silang magreklamo, at magdemand ng resibo sa kanilang mga binili. If they don’t know kung ano-ano ang kanilang karapatan, hindi nila matutulungan ang sarili o maprotektahan laban sa mga mapagsamantalang negosyante.”
Argente reiterated the following as the eight basic consumer rights:
1. The Right to Basic Needs, which guarantees survival, adequate food, clothing, shelter, health care, education and sanitation.
2. The Right to Safety, which is the right to be protected against the marketing of goods or the provision of services that are hazardous to health and life.
3. The Right to Information, which is the right to be protected against dishonest or misleading advertising or labeling, and the right to be given the facts and information needed to make an informed choice.
4. The Right to Choose, which is the right to choose products at competitive prices with an assurance of satisfactory quality.
5. The Right to Representation, which is the right to express consumer interest in the making and execution of government policies.
6. The Right to Redress, which is the right to be compensated for misrepresentation, shoddy goods, or unsatisfactory services.
7. The Right to Consumer Education, which is the right to acquire the knowledge and skills necessary to be an informed customer.
8. The Right to a Healthy Environment, which is the right to live and work in an environment which is neither threatening nor dangerous and which permits a life of dignity and well being.
“At syempre po, kung mayroong mga karapatan ang konsumedores, mayroon din po itong kaakibat na responsibilidad at simple lang naman po ang mga ito - critical awareness, action, social concern, environmental awareness, at solidarity. Iyan po, at lagi nating sinasabi na a well-informed and vigilant consumer is the best protected consumer,” Argente further explained.
Argente first explained, “Ang mandato po ng DTI, unang una ay pangalagaan ang ating mamimili consumer’s welfare protection, then educate consumers about their rights, monitor prices of goods and products in the market, at pasiglahin po ang negosyo. We have to empower the consumers by educating them about their rights. May karapatan silang magreklamo, at magdemand ng resibo sa kanilang mga binili. If they don’t know kung ano-ano ang kanilang karapatan, hindi nila matutulungan ang sarili o maprotektahan laban sa mga mapagsamantalang negosyante.”
Argente reiterated the following as the eight basic consumer rights:
1. The Right to Basic Needs, which guarantees survival, adequate food, clothing, shelter, health care, education and sanitation.
2. The Right to Safety, which is the right to be protected against the marketing of goods or the provision of services that are hazardous to health and life.
3. The Right to Information, which is the right to be protected against dishonest or misleading advertising or labeling, and the right to be given the facts and information needed to make an informed choice.
4. The Right to Choose, which is the right to choose products at competitive prices with an assurance of satisfactory quality.
5. The Right to Representation, which is the right to express consumer interest in the making and execution of government policies.
6. The Right to Redress, which is the right to be compensated for misrepresentation, shoddy goods, or unsatisfactory services.
7. The Right to Consumer Education, which is the right to acquire the knowledge and skills necessary to be an informed customer.
8. The Right to a Healthy Environment, which is the right to live and work in an environment which is neither threatening nor dangerous and which permits a life of dignity and well being.
“At syempre po, kung mayroong mga karapatan ang konsumedores, mayroon din po itong kaakibat na responsibilidad at simple lang naman po ang mga ito - critical awareness, action, social concern, environmental awareness, at solidarity. Iyan po, at lagi nating sinasabi na a well-informed and vigilant consumer is the best protected consumer,” Argente further explained.
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