The Hotline 1349 of the Department of Labor and Employment (DOLE) has assisted close to 70,000 callers with majority queries pertaining to ...
The Hotline 1349 of the Department of Labor and Employment (DOLE) has assisted close to 70,000 callers with majority queries pertaining to night differential and pay rules computation.
Labor Undersecretary Dominador Say said the Hotline addressed 96,202 inquiries on general labor standards, labor relations, employment facilitation, and workers’ social protection and welfare.
“The highest number of calls that Hotline 1349 received mostly were complaints and issues with regard to general labor standards. Most of the callers also inquired on how to compute their night differential pays, 13th-month pay and other monetary benefits,” Say said.
In a report submitted by the Information and Publication Service, which manages the operation of Hotline 1349, from the 96,202 queries received by hotline action officers, 25,170 were inquiries referring to night differential, overtime pay, and other holiday pay rules computation.
This was followed by queries on the computation of 13th-month pay with 10,195; process of establishment registration at 6,085; rules and regulations under the minimum wage law at 4,058 and the implementation of Department Order No. 174-2017 at 1,904.
“Several employees were not properly paid with night differential and 13th-month pay because some employers are intentionally avoiding their obligations on workers monetary benefits. Workers also do not have enough knowledge about the laws and about general labor standards,” Say added.
The Hotline also received 7,364 queries on labor relations. Callers were advised by hotline officers to visit their nearest DOLE offices to be engaged in the Single Entry Approach (SEnA), and to acquire knowledge on adjudication, settlement, and arbitration procedures.
On the other hand, queries on employment totaled to 6,534 queries, particularly on local and overseas jobs, application and clarifications on the Special Program for Employment of Students (SPES), services offered by PhilJobNet, and other related matters.
Queries about social protection and welfare totaled to 2,735. This includes inquiries about availing of government insurances, such as SSS, Pag-Ibig, Philhealth; exit clearance for direct hired OFWs and taxation for workers monetary benefits.
“Once we collect enough information, we immediately refer them to the concerned bureau or DOLE offices. The in-charge Labor Laws Compliance Officers (LLCO) are then tasked to conduct visit and inspection on the reported establishment or company to verify whether they are labor compliant,” the official added.
Say emphasized DOLE’s commitment to its mandate in implementing the ‘72 hours’ response period’ for public service and provide immediate results and resolution to the concerns of workers within three days.
DOLE meantime urges workers to report non-compliant establishments or companies who still practice labor only contracting which is prohibited under the implementation of Department Order No. 174.
“We urge companies and establishments nationwide to comply with general labor standards. Those who do not comply can be visited by labor inspectors any time of the day,” Say said.
The public may call DOLE Hotline 1349 on a 24/7 basis from Mondays to Sunday or visit the nearest DOLE offices for their queries, complaints, and other concerns. (Paul Ang / DOLE)
Labor Undersecretary Dominador Say said the Hotline addressed 96,202 inquiries on general labor standards, labor relations, employment facilitation, and workers’ social protection and welfare.
“The highest number of calls that Hotline 1349 received mostly were complaints and issues with regard to general labor standards. Most of the callers also inquired on how to compute their night differential pays, 13th-month pay and other monetary benefits,” Say said.
In a report submitted by the Information and Publication Service, which manages the operation of Hotline 1349, from the 96,202 queries received by hotline action officers, 25,170 were inquiries referring to night differential, overtime pay, and other holiday pay rules computation.
This was followed by queries on the computation of 13th-month pay with 10,195; process of establishment registration at 6,085; rules and regulations under the minimum wage law at 4,058 and the implementation of Department Order No. 174-2017 at 1,904.
“Several employees were not properly paid with night differential and 13th-month pay because some employers are intentionally avoiding their obligations on workers monetary benefits. Workers also do not have enough knowledge about the laws and about general labor standards,” Say added.
The Hotline also received 7,364 queries on labor relations. Callers were advised by hotline officers to visit their nearest DOLE offices to be engaged in the Single Entry Approach (SEnA), and to acquire knowledge on adjudication, settlement, and arbitration procedures.
On the other hand, queries on employment totaled to 6,534 queries, particularly on local and overseas jobs, application and clarifications on the Special Program for Employment of Students (SPES), services offered by PhilJobNet, and other related matters.
Queries about social protection and welfare totaled to 2,735. This includes inquiries about availing of government insurances, such as SSS, Pag-Ibig, Philhealth; exit clearance for direct hired OFWs and taxation for workers monetary benefits.
“Once we collect enough information, we immediately refer them to the concerned bureau or DOLE offices. The in-charge Labor Laws Compliance Officers (LLCO) are then tasked to conduct visit and inspection on the reported establishment or company to verify whether they are labor compliant,” the official added.
Say emphasized DOLE’s commitment to its mandate in implementing the ‘72 hours’ response period’ for public service and provide immediate results and resolution to the concerns of workers within three days.
DOLE meantime urges workers to report non-compliant establishments or companies who still practice labor only contracting which is prohibited under the implementation of Department Order No. 174.
“We urge companies and establishments nationwide to comply with general labor standards. Those who do not comply can be visited by labor inspectors any time of the day,” Say said.
The public may call DOLE Hotline 1349 on a 24/7 basis from Mondays to Sunday or visit the nearest DOLE offices for their queries, complaints, and other concerns. (Paul Ang / DOLE)
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