Mayor Anthony Lim seeks answers from PrimeWater as water complaints mount across Quezon

By Nimfa L. Estrellado-Laurino Mayor Anthony Lim meets with officials and stakeholders during a discussion on water service concerns, as the...

By Nimfa L. Estrellado-Laurino

Mayor Anthony Lim meets with officials and stakeholders during a discussion on water service concerns, as the city seeks commitments from PrimeWater-QMWD on addressing persistent supply complaints. (Tayabas CICRO)

TAYABAS CITY, Quezon - Water service complaints are increasing in several Quezon communities served by PrimeWater and local water districts. Residents have reported supply interruptions, weak water pressure and inconsistent access to water in recent months.

Against this backdrop, Mayor Piwa Lim has called PrimeWater-Quezon Metropolitan Water District (QMWD) officials to discuss worsening distribution problems in Tayabas City. The meeting seeks specific commitments and timelines for addressing consumer complaints.



Lim said direct answers from PrimeWater-QMWD will guide the city's next steps within the limits of existing laws. The mayor said the local government is also reviewing measures that could help affected residents.

However, consumer complaints have continued despite earlier service improvement commitments from water providers. The situation has raised pressure on local governments to seek remedies without overstepping regulations governing water districts.

The issue extends beyond Tayabas and has drawn attention from other local governments facing similar concerns. In Pagbilao, local officials previously backed efforts to review the joint venture agreement between the local water district and PrimeWater following complaints about water service.

Water concerns have also reached Lucena City, where consumers have raised complaints involving supply interruptions and low pressure in some service areas. The complaints show how the issue has moved beyond one locality and into wider questions over water reliability in the province.

Some affected households have relied on stored water, deliveries or other sources during prolonged interruptions. For local officials, those disruptions have made water service a daily welfare concern rather than a routine utility complaint.

PrimeWater-QMWD is expected to present its position and proposed actions during the meeting with city officials. The utility has yet to publicly outline any new measures in response to the concerns raised by the city government.

City Hall has not announced the date of the discussion or identified the specific options under review. Both sides are expected to discuss possible solutions and the regulatory limits governing water district operations.

The meeting could influence whether the city pursues additional measures to address the complaints. PrimeWater-QMWD's response will help determine the city's next course of action on the issue.